Informativa sulle spedizioni

Last Updated: August 26, 2026

1. Shipping Overview

Gupets provides online delivery for orders placed through www.gupets.com.

Our primary sales market is Italy.

2. Order Processing Time

Processing Time: 1–3 Business Days

Orders are generally processed and prepared for shipment within 1–3 business days after successful payment and order confirmation.

Business days generally exclude Sundays and applicable public holidays.

3. Estimated Shipping Time

Estimated Shipping Time: 6–9 Business Days

The estimated shipping period begins after the order has been processed and dispatched.

Shipping estimates are provided for guidance and may vary due to circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, or other transportation disruptions.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice an incorrect or incomplete address after placing an order, please contact us as soon as possible at hello@gupets.com.

5. Delayed Deliveries

If an order is delayed beyond the estimated delivery timeframe, please contact us so that we can review the order and available delivery information.

Where required by applicable law, Gupets will provide consumers with the remedies and protections available under Italian consumer protection legislation.

6. Italian Consumer Protection Law

Distance sales to consumers in Italy are governed, where applicable, by Legislative Decree No. 206/2005 – Italian Consumer Code (Codice del Consumo).

The Italian Consumer Code establishes consumer protection requirements concerning distance contracts, consumer information, delivery obligations, withdrawal rights, and legal guarantees.

Gupets will not use this Shipping Policy to exclude or restrict mandatory consumer rights provided by the Italian Consumer Code or applicable European Union law.

7. Electronic Commerce Law

Gupets also operates its online store with regard to Legislative Decree No. 70/2003 – Electronic Commerce Law, concerning certain legal aspects of electronic commerce and information society services.

8. Contact Us

If you have questions about shipping or delivery, please contact:

Email: hello@gupets.com

Phone: +39 858 978 3855

website: www.gupets.com

Address:

Gupets

Via Matilde Serao

17, 04100 Borgo Piave LT

Italy

Customer Service Hours:
Monday to Saturday: 9:00 AM – 6:00 PM CET
Sunday: Closed